Returns & Exchanges
At Earthware, we want you to love your sustainable home goods, which is why we offer a 30-day return window for items in their original, unused condition. If your purchase doesn't perfectly complement your space, we are here to help with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your items in their original eco-friendly packaging to ensure they are protected during transit.
Label and Ship
Download and print your prepaid shipping label, attach it to the box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing